I thought I already wrote a post about this but apparently I was mistaken.
So about a week and a half ago I noticed this piece of grey plastic laying on the floor by my side of the bed. I picked it up, examined it, and then it hit me: it was from my brace.
It was this clip thing that controls the flexion adjustment and although I am not able to take advantage of this feature right now, I might need it after my next surgery. So I called the customer service number listed on Breg's website and someone literally answered on the second ring (WHOAH!).
She asked me a couple of questions (where and when I got the brace, blah, blah, blah) and before I knew it she was giving me a return authorization number and said that they were shipping me a replacement right away. The brand new brace arrived on my front porch in less than 24 hours along with instructions to simply throw my old piece of equipment in the same box and just leave it on the porch. A UPS man showed up the next morning, threw a label on it, and wah-lah!
As much as it seems like I am just rambling, I just wanted to share the most AMAZING customer experience I have ever had with all of you!
No comments:
Post a Comment